Resident Liaison Officer

Job Description - Resident Liaison Officer (RLO)Location: Westminster and surrounding areasContract: Temporary to PermanentSalary: Up to 34,000 basic + 4,560 car allowanceTotal Package: 38,560About the RoleWe are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas.The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents.Key ResponsibilitiesAct as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes.Liaise with residents to arrange access, appointments and communicate work schedules.Explain the refurbishment process, timescales and any potential disruption.Manage resident queries, complaints and concerns professionally and promptly.Build positive relationships with residents, contractors and site teams.Carry out property visits and keep residents updated on progress.Maintain accurate records of resident communications, appointments and feedback.Support the project team in resolving issues and ensuring works are completed to a high standard.Ensure residents are treated with respect and kept informed throughout the refurbishment process.Essential RequirementsDirect experience as a Resident ..... full job details .....