Resident Liaison Officer

Resident Liaison Officer (RLO)
Location: London
Industry: Building and Construction
Contract Type: Permanent | Full-Time
Salary: -30,000 - -40,000 (depending on experience)

Our client is a growing fa-ades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents.

This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery.

The Role

The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently.

You will work closely with site teams and project managers to support the successful delivery of fa-ade and external works.

Key Responsibilities

• Acting as the main point of contact for residents throughout project delivery
• Communicating project timelines, works schedules, and potential disruptions
• Managing resident queries, complaints and feedback in a professional manner
• Arranging and attending resident meetings, drop-in sessions and consultations
• Supporting site teams to ensure minimal disruption to occupied properties
• Keeping accurate records of resident interactions and communications
• Assisting with access arrangements for works
• Promoting a positive image of the company within the community

Requirements

• Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing
• Strong communication and interpersonal skills
• Ability to manage difficult situations with professionalism and empathy
• Organised with strong administrative skills
• Ability to work closely with site teams and manage multiple stakeholders
• Full UK driving licence advantageous

The Opportunity

This is an excellent opportunity to join a growing fa-ade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team.

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