Resident Liaison Officer

Resident Liaison OfficerLocation: Sheffield and surrounding areas Contract: Temporary, 2-3 months initially Hours: Monday to Friday, 8:00am to 5pm Start: ImmediateWe are currently recruiting for an experienced Resident Liaison Officer to join a busy property services company temporary contract (initially).The role will involve travel across Sheffield and surrounding areas. Applicants must therefore be comfortable travelling regularly and have access to their own vehicle. Key ResponsibilitiesProactively following up on properties where access has not been gained and arranging appointmentsActing as the main point of contact for residents throughout the worksClearly communicating the nature, scope and timescales of planned worksBuilding positive relationships with residents and local communitiesCoordinating access arrangements to help ensure works remain on scheduleHandling resident queries, concerns and sensitive situations professionally and empatheticallyAbout YouTo be considered, you will need:Previous experience in a similar customer or resident-facing roleThe ability to manage sensitive or challenging situations calmlyStrong communication, negotiation and relationship-building skillsA resilient, organised and proactive approachGood Microsoft Office skillsA full UK driving licence and access to your own vehiclePrevious experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, retrofit or ..... full job details .....