Resident Liaison Officer

Location: Lewisham, LondonEmployment Type: PermanentHours: Full-time, 5 days per weekSalary: 32,000 per annumCar Allowance: 4,500 per annumDriving Licence: Full UK Driving Licence requiredAbout the RoleWe are looking for an experienced and motivated Resident Liaison Officer (RLO) to join our team on a permanent basis, covering projects across Lewisham.As a Resident Liaison Officer, you will be the key point of contact between residents, the client, contractors, and site teams. You will play an important role in ensuring residents are kept informed, supported, and treated with professionalism throughout the delivery of works.This is a customer-focused role requiring someone who is confident communicating with a wide range of residents, able to resolve issues effectively, and comfortable working across multiple sites.Key ResponsibilitiesAct as the main point of contact for residents throughout the works.Build and maintain positive relationships with residents, tenants, leaseholders, clients, and site teams.Provide residents with clear and timely information regarding planned and ongoing works.Carry out resident visits, introductions, consultations, and welfare checks where required.Manage resident queries, concerns, and complaints professionally and efficiently.Liaise closely with site managers and operational teams to resolve resident issues.Arrange and manage access to properties, helping to minimise delays and aborted appointments.Identify vulnerable residents and ensure ..... full job details .....