Resident Liaison Officer

Temporary Resident/Customer Liaison OfficerLocation: ChesterContract: Temporary (4 months initially) Hours: Monday-Friday, 8:00am-4:30pmRate: Flexible - dependent on experienceThe RoleAn exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Chester area. This role is initially offered on a 4 month temporary basis, with the possibility of extension.You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally.The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed.Key ResponsibilitiesAs a Resident/Tenant Liaison Officer, your duties will include:Leading resident and community engagement activities and building strong local relationshipsCommunicating clearly with residents about upcoming works, timelines, and expectationsActing as the main point of contact for resident enquiries, concerns, and feedbackCoordinating access arrangements to support project deliveryResolving access or resident-related issues promptly, escalating where appropriateMaintaining accurate records of communications, access agreements, and issue resolutionEssential RequirementsPrevious experience in a face-to-face customer service roleAbility to handle sensitive situations with professionalism and empathyStrong communication, resilience, and negotiation ..... full job details .....