Resident Liaison Officer

Job Description:Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team working with contracts in Norwich and the surrounding areas.Vehicle and fuel card are included.Working Hours - Monday - Friday 8am-5pm-3132k dependent on experience. Duties and Responsibilities.-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.-Visiting properties at survey stage to carry out pre-start visitis or phone calls.-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.-Assist with health & safety checks.-Deal with complaints including initial and follow up visits.-Accurately record and acknowledge all customer contacts.-Maintain communication to the highest possible standards of customer care with residents and site teams.Requirements- Experience of working in the social housing sector ideally in a similar role.- Excellent customer service skills and experience of working with the general public in a customer facing role.- Full driving license as you will need to travel and meet with tenants, no more than 6 points- IT skills specifically Microsoft Office and ExcelBenefits- Van / Fuel card provided or Car allowance and mileage paid- Laptop and Smartphone provided- Flexible working available- 25 days annual holiday plus bank holidaysPlease apply with your up to date CV via the link or call Harriet on (phone number removed).