Resident Liaison Officer

MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis.

You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week.

Key Responsibilities:

• Providing customer service to residents and customers
• Arranging appointments for residents with Trades people in a cost effective and organised manner
• Dealing with queries from residents, changing appointments
• Rescheduling appointments using our planning tools
• Logging current jobs onto our job management system/database
• Working with Supervisors and trades people to organise and schedule work
• Updating and changing information as the job changes
• Ordering equipment needed for the job
• The key person communicating between the resident and maintenance worker
• Keeping all activity logged and up-to-date in an accurate manner
• Liaising with staff at customer sites keeping them up-to-date with progress information
• Follow the company''s policies and procedures at all times
• Cooperate with colleagues from other Departments in a timely manner if and when necessary
• Provide information to your line manager in a timely manner when requested to do so
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
• Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route
• Receiving phone calls from operatives on site