Resident Liaison Officer

Resident Liaison Officer | Manchester

Start Date: May 2026
Project: Major Cladding Remediation (Northern Region)

The Role: What You''ll Be Doing

You are the primary link between the site production team and the residents. On a cladding remediation project, your job is to manage the "human element" of the construction process.

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  Pre-Construction Engagement: Leading "Meet the Contractor" sessions and conducting individual household surveys before the scaffolding goes up.
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  Access Management: Coordinating with residents to ensure work crews have the necessary access to balconies and external elevations.
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  Communication: Distributing weekly progress newsletters and managing the "Notice of Works" for noisy or intrusive phases.
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  Conflict Resolution: Acting as the first point of contact for complaints, ensuring any site-related grievances are settled quickly and professionally.
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  Reporting: Maintaining an accurate RLO tracker and resident contact logs for the Project Manager.

What You Need to Do the Job

To hit the ground running this May, you''ll need a specific mix of site experience and "people" skills:

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  Sector Experience: Proven track record as an RLO, specifically within cladding, EWI, or major external refurbishments.
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  Building Safety Knowledge: A basic understanding of the new safety regulations and how they impact resident communication.
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  Tech Savvy: Ability to use digital reporting tools and Microsoft Office to track resident interactions.
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  Mobility: A valid UK driving license and your own transport to cover sites across the Manchester area and occasionally the wider region.
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  Soft Skills: High-level conflict resolution skills and the ability to stay calm when dealing with frustrated residents.

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