Resident Liaison Officer - Cardiff

Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annumOverview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works.Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptionsLiaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolutionArrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site managerSupport vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the projectHandle complaints and concerns professionally, working to resolve issues and maintain positive relationshipsDistribute pre-entry documentation, including information packs and notices such as four-week lettersCollect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similarStrong communication and interpersonal skillsAbility to manage sensitive situations with professionalism and empathyOrganised, proactive, and able to work independentlyFull UK driving licence ..... full job details .....