Resident Liaison Officer / Customer Support Representative 26-30k + company car and fuel card or a car allowanceFull time, Mon - Fri.8am - 5pm 1 hour lunchWe are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Kent during social housing refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at head office or a designated site office.Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver s license and be comfortable with regular driving.Key Responsibilities: Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.Responding to residents questions and concerns through email, phone, or in-person home visits.Attending coffee mornings with the Foreperson to discuss upcoming construction activities.Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction. Qualifications and Skills: Strong interpersonal skills and experience in providing excellent face-to-face customer service.Previous experience as an RLO is helpful but not required.Excellent verbal and written communication skills.Ability to communicate effectively with people from ..... full job details .....