Resident Liaison Officer

 Resident Liaison Officer (RLO) – Social Housing Roofing Programme

Location: Swindon
Salary: £32,000–£35,000 plus package
Contract Type: Full-Time, Permanent

Our client is a well-established contractor specialising in social housing maintenance and external improvement works. They are delivering a large-scale roofing replacement programme across occupied properties in Swindon and are now recruiting an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the works.

This is a key RLO role acting as the link between residents, site management, operatives, and the client. As the Resident Liaison Officer, you will ensure residents are fully informed, supported, and engaged before, during, and after roofing works are completed.

The RLO will play a vital part in maintaining positive relationships and helping deliver the programme smoothly in a live, occupied environment.

• Act as the main point of contact for residents during roofing works
• Explain programmes, timelines, scaffolding requirements, and potential disruption
• Carry out home visits, drop-in surgeries, and resident meetings
• Provide additional support to vulnerable residents
• Manage and resolve resident queries and complaints effectively

• Work closely with Site Managers and operatives to coordinate access and appointments
• Maintain clear and accurate communication records
• Carry out property and site visits to monitor progress and resident satisfaction

• Build strong relationships between residents, contractors, and the client
• Represent the project in a professional and approachable manner as the on-site RLO
• Support resident feedback and engagement initiatives

• Log all resident interactions and issues
• Provide regular updates on resident engagement and satisfaction
• Track issues to ensure timely resolution

• Previous experience as a Resident Liaison Officer / RLO, or in a housing, customer service, or community-facing role
• Strong communication and people skills
• Confident handling sensitive and challenging situations
• Good organisational and IT skills
• Full UK Driving Licence (company vehicle provided)

• £32,000–£35,000 salary
• Long-term social housing roofing programme in Swindon
• Supportive and established project delivery team
• Training, development, and progression opportunities

For more information or to apply for this RLO position, please send your up-to-date CV to:
(url removed)
(phone number removed)