Resident Liaison Officer

Resident Liaison OfficerSalary: Up to £34,000 per annumLocation: West Midlands, ColeshillA well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes.As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives.What will you deliver?Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughoutProvide information, advice, and support before, during and after works take placeWork closely with Site and Project Managers to help coordinate access, programme updates and logisticsMaintain accurate records of communications, access issues, complaints and resolutionsEnsure vulnerable residents are identified and provided with appropriate support measuresOrganise and attend resident engagement meetings, including pre-start consultations and satisfaction surveysRespond promptly and professionally to queries, feedback and complaints, escalating where necessaryEnsure all documentation, resident packs and ..... full job details .....