Resident Liaison Officer

Resident Liaison OfficerLocation: Finsbury Park Pay Rate: £19.05 per hour Contract Type: Ongoing / Temporary (via agency) Sector: Social Housing Repairs and MaintenanceWe are currently recruiting for an experienced Resident Liaison Officer (RLO) on behalf of a well-established, large repairs contractor working within the social housing sector. This is an excellent opportunity to join a busy contract based in Finsbury Park, supporting planned and reactive maintenance works.The RoleAs a Resident Liaison Officer, you will act as the key point of contact between residents, the contractor, and internal teams, ensuring a smooth customer journey throughout repair and maintenance works.Key ResponsibilitiesAct as the primary liaison between residents and site teamsKeep residents informed of works schedules, progress, and any changesManage resident expectations and resolve queries or complaints professionallyCarry out home visits and attend site meetings where requiredEnsure high levels of customer satisfaction are maintained at all timesWork closely with site managers, subcontractors, and client representativesMaintain accurate records and reports relating to resident communicationsRequirementsPrevious experience as a Resident Liaison Officer within social housing or constructionStrong communication and interpersonal skillsAbility to handle complaints and sensitive situations calmly and effectivelyGood organisational and time management skillsConfident using IT systems for reporting ..... full job details .....