Resident Liaision Officer

Resident Liaison OfficerLocation: Bedford (Hybrid)Salary: £33,216 and company vanDepartment: In-House Maintenance Service (IHMS)Reporting to: Planned Works ManagerWe are looking for a customer-focused and proactive Resident Liaison Officer to join our Planned Works team. This is a key role acting as the primary point of contact for residents throughout planned improvement works, including kitchen and bathroom replacement programmes. You''ll work closely with customers, designers, operatives, contractors and internal teams to ensure works are delivered efficiently whilst providing an outstanding customer experience.Why Join Us?This is more than just a scheduling role - it''s your chance to be a key player in a team that values your input and supports your growth. You''ll help shape a service that puts people first, every time.Key Responsibilities Act as the main point of contact for residents before, during and after planned works. Build positive relationships with customers, ensuring they are informed, supported and engaged throughout the programme. Coordinate access arrangements and help ensure works are completed within agreed timescales. Support the scheduling and coordination of planned maintenance activities to maximise productivity and minimise disruption. Work closely with kitchen designers, surveyors, site teams and contractors to deliver customer-focused solutions. Record and manage customer choices relating to kitchen and bathroom installations. Attend customer ..... full job details .....