https://jobs.co.uk/job/resident-insight-and-improvement-officer-joseph-rowntree--884318e8-c99c-4857-8411-f301c400b884 RSS feed for Resident Insight and Improvement Officer at Joseph Rowntree. en-gb Fri, 28 Aug 2026 23:24:34 GMT https://jobs.co.uk/job/resident-insight-and-improvement-officer-joseph-rowntree--884318e8-c99c-4857-8411-f301c400b884 https://jobs.co.uk/job/resident-insight-and-improvement-officer-joseph-rowntree--884318e8-c99c-4857-8411-f301c400b884 Thu, 27 Aug 2026 23:00:00 GMT Location: New Earswick | Salary: £19994/annum | Type: Permanent | Permanent, Part Time (21 hours per week) *Please note that we do not currently offer any Tier 2 sponsorship* About the role Here at Joseph Rowntree Housing Trust, we are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful improvement actions. The role will lead Customer Satisfaction (CSAT) and insight meetings with operational teams, helping to understand feedback, monitor satisfaction levels and ensure learning is acted upon. The role is central to the organisation’s approach to... Permanent