Resident Engagement Team Leader

Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be 40,777.Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable.Duties:Lead Stop Social Housing Stigma CampaignDevelop and report resident engagement outcomesOrganise a large annual event, gathering resident feedback to drive service improvementsDevelop meaningful performance metrics reported by residents to monitor and guide service improvementsConduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisionsOversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodationsDevelop and implement strategies to engage underrepresented resident groupsLine-manage Resident Engagement Officers and AssistantsProvide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in ..... full job details .....