Resident Engagement Officer

We are currently looking for an experienced Resident Engagement Officer to support the delivery of resident engagement activities across a housing service. This Resident Engagement Officer role will focus on ensuring compliance with consumer standards, supporting tenant engagement programmes and capturing resident feedback to inform service improvement. The successful candidate will support engagement activities, tenant forums and satisfaction initiatives while ensuring the organisation can evidence compliance with the Transparency, Influence and Accountability Standard. This Resident Engagement Officer position would suit someone with previous experience within resident engagement, tenant participation or social housing.The Role - Supporting delivery of resident engagement activities and tenant participation programmes. - Supporting compliance with the Regulator of Social Housing Consumer Standards, particularly the Transparency, Influence and Accountability Standard. - Supporting tenant forums, focus groups and resident engagement events. - Preparing agendas, reports, meeting papers and engagement documentation. - Gathering, recording and analysing tenant feedback and engagement outcomes. - Producing impact reports and engagement performance information. - Supporting the delivery of Tenant Satisfaction Measures (TSMs) and resident feedback frameworks. - Working with housing teams to ensure resident feedback informs service improvements. - Producing resident communications ..... full job details .....