Resident Engagement Officer

Client Local Authority in BarkingJob Title Resident Engagement OfficerPay Rate 22.54 an hour PAYE/ 29.42 an hour UMBRELLAHours 35 Hours a week(Mon-Fri)Duration Initial 6 Month ContractLocation HYBRID WORKING- 3 Days office based/site visits in BarkingDescriptionJob PurposeTo deliver a responsive and dynamic resident engagement function across all of the Council''s social housing properties.To ensure that housing services meet and exceed the requirements of the Regulator of Social Housing''s Transparency Influence and Accountability Consumer Standard, ensuring that as a social landlord the Council takes tenants'' views into account and provides relevant information in an accessible form on accessing services and the performance of the housing service.To be responsible for scheduling and delivering on specific programmes and events including awareness-raising campaigns, consultation on specific policies and proposed changes to services, gathering feedback on the quality of services, and measuring residents'' satisfaction with housing services. Specific Accountabilities of the Role To engage with tenants and other residents in the Council''s housing stock, delivering a full programme of engagement projects and meeting the requirements of the Regulator of Social Housing''s Transparency Influence and Accountability Consumer Standard.To organise and facilitate public and online meetings, surveys, surgeries etc. across the borough to capture the views of tenants and to provide a ..... full job details .....