Resident Engagement Manager

Are you a transparent manager in the Housing sector? Are you looking for an opportunity to influence services and engage tenants?Sellick Partnership is partnering with a West Midlands based Housing team to recruit to a Tenant Engagement Team Manager on a temporary basisTenant Engagement ManagerWest MidlandsUntil End of 2026 31.28 HourlyKey duties of the Resident Engagement role includes:Lead and manage the Tenant Engagement Team, setting clear objectives, performance standards, and ensuring effective supervision and development of staff.Develop and deliver a comprehensive Resident Engagement Strategy, ensuring tenant feedback directly influences service design and deliveryChampion resident engagement across the organisation, embedding the tenant voice into policies, services, and decision-making processes. Design and implement innovative engagement approaches to reach diverse and seldom-heard communitiesBuild and maintain strong relationships with residents, elected members, colleagues, and external partnersEnsure all engagement activity is compliant with regulatory standards, including Transparency, Influence and Accountability requirements. Oversee delivery of high-quality engagement initiatives, ensuring they are delivered on time, to agreed standards, and drive continuous improvement. Monitor and manage team performance, budgets, and resources effectively to deliver value for moneyTrack and analyse engagement performance data (including KPIs and tenant satisfaction ..... full job details .....