https://jobs.co.uk/job/resident-contact-adviser-hyperion-partners-limited--fd8b47eb-81e4-45a8-915a-d23a435dc37a RSS feed for Resident Contact Adviser at Hyperion Partners Limited. en-gb Wed, 19 Aug 2026 22:10:06 GMT https://jobs.co.uk/job/resident-contact-adviser-hyperion-partners-limited--fd8b47eb-81e4-45a8-915a-d23a435dc37a https://jobs.co.uk/job/resident-contact-adviser-hyperion-partners-limited--fd8b47eb-81e4-45a8-915a-d23a435dc37a Sun, 16 Aug 2026 23:00:00 GMT Location: South West London | Salary: £28000 - £30000/annum | Type: Permanent | Resident Contact Adviser - Social houisng- Between 28,000 - 30,000 PA- Permanent- Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor ... Permanent