Resident Complaints Officer(Waste Services)

Client Local Authority in NewhamJob Title Resident Complaints Officer(Waste Services)Pay Rate 18.92 an hour PAYE/ 24.63 an hour UMBRELLAHours 36 Hours a week(Mon-Fri)9AM-5PMDuration Initial 3 Month ContractLocation FULLY OFFICE BASED 5 DAYS A WEEK-1000 Dockside Rd, London E16 2QUDescriptionOverall Purpose of Job:To provide quality technical and administrative support to the Waste collections service ensuring processes and procedures are delivered in a timely and efficient manner.Supporting the Council''s vision and providing a consistently high quality, cost effective and timely administrative support service.Ensuring that a professional administration function is delivered to a high level of accuracy and to corporate standards.Deal with enquiries from the public, other service areas and third party organisations in a manner that embraces the principles of customer care. Key Tasks and Accountabilities:Undertake a full range of operational business back office support to front line Waste Collection Staff - maintaining corporate statistical data of collections and staff assigned to those collections to provide support to the Waste Collection Team Leaders and the Operational Managers. To produce daily ''situation'' reports to analyse tonnage and outstanding missed collections reporting the outcomes to the Operations Managers to support of allocation of work to Waste Collection Staff.First point of contact for complaints forwarded from the public to Councillors and also direct ..... full job details .....