Resident Associate

Key ResponsibilitiesLeasing and AdministrationRespond to email and phone enquiries in a timely and courteous mannerRespond to any customer queries and ensure that residents'' expectations are managed at all timesAssist with preparation of check-in and check-out reports, completing property inductions with new residentsPrepare inventories for apartments and ensure these are returned by new tenantsArrange utility registrations and council tax communications after residents move inConduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emailsImplement and support branded marketing campaignsAssist with deposit protection scheme set up and releasesAssist with move in / move out customer journey proceduresAssist with the collection of rents, ensuring collection and deposit on a timely basisUtilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contractsReport on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processesAssist with market surveys, competitor analysis and "open houses"Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checksInvolvement with internal projects to improve lettingsKPIs: Direct Let Retention, Monthly Occupancy, Viewings and ..... full job details .....