Resident Advisor - Ty Nant, Swansea

Resident Advisor – Ty Nant

Our welcoming residents team at Ty Nant is looking to appoint a Resident Advisor on a permanent basis to join Fresh and help deliver an outstanding place for our residents to live.

As a Resident Advisor, you will work 37.5 hours per week, Monday to Friday between 8am and 6pm on a rota basis, as part of a collaborative and supportive on-site team.

You’ll play a key role in creating a welcoming, safe and engaging environment for our residents. This includes organising social events, managing both digital (social media) and traditional communications, and supporting day-to-day operations.

• Acting as the first point of contact for residents, delivering excellent customer service via email, phone and face-to-face
• Creating a vibrant community through events and resident engagement initiatives
• Supporting reception duties, including welcoming residents and visitors
• Assisting with administrative tasks, including processing rental payments accurately
• Building strong relationships with residents, colleagues and the wider team
• Helping ensure the smooth and efficient running of the building

We’re looking for someone who is:

• Friendly, approachable and people-focused
• Highly organised with strong time management skills
• Solutions-driven with a positive, proactive attitude
• Passionate about creating a sense of community and belonging
• Comfortable balancing customer service and administrative responsibilities

If you enjoy working collaboratively and making a genuine difference to people’s daily living experience, this could be the perfect role for you.

• 25 days holiday plus bank holidays
• Dedicated training and development support
• Access to in-house Learning & Development programmes and qualifications
• Health cash plan to support everyday healthcare costs
• Wellbeing support via Your Wellbeing Programme & OpenUp
• Cycle to Work scheme
• Life insurance
• Access to exclusive shopping discounts

Fresh is a multi award-winning student accommodation provider, managing over 20,000 beds across the UK & Ireland. We believe great places to live start with great people – and we’re passionate about creating communities where residents truly feel at home.

If you’re a people person who thrives in a collaborative environment and enjoys making things happen, we’d love to hear from you.