RESERVATIONS CONSULTANT - Harrogate

RESERVATIONS CONSULTANT - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.Key ResponsibilitiesHandle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionallyHave a good understanding of Grantley Hall and what we offer to guests in terms of a key selling pointsCoordinate guest stays, offering additional services and packages, noting guest requests and building profile preferencesProvide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotelDemonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and itemsKey Skills, Qualities and ExperienceHands on approach to work, always ..... full job details .....