Reservations Agent

Reservations AgentOngoingWeekly pay40 hours a week£14 per hourReservations AgentWe are looking to fill the position of Reservations Agent to join the cluster reservations team at Shepherds Bush, London. As a Reservations Agent, you will support the Cluster Reservations Manager in the daily tasks with the reservations team. You must be an enthusiastic and proactive individual who enjoys varied responsibilities with a positive approach, and be a team player. You must have an eye for detail, be self-motivated, and be driven to deliver exceptional guest experience for our guests to exceed their expectations. The successful candidate must be flexible and adaptable to assume responsibilities and demonstrate excellent leadership and communication skills, both verbal and written.Duties and Responsibilities:Be fully conversant with OPERA PMS systems and computer procedures related toreservations.To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.To be fully aware of the selling status of the Hotel at all timesTo be able to read and understand the PMS for all revenue streamsProcess non-arrivals and cancellations daily and promptlyEnsure payment and billing are organised and communicated correctly for all reservationsTo discuss any problems regarding bookings with the manager, and to provide ideas for appropriate solutions was necessary.To role model ..... full job details .....