Reservation Agent - Temporary

Role: Reservation Agent - Temporary Location: LondonAre you a customer-focused multitasker with a passion for reservations? If yes, Platinum Recruitment is working in partnership with a luxury 5-Star property in the heart of London and seeking a dynamic FandB/Room Reservation Agent to join their team on a temporary, ongoing basis - with the potential to lead to permanent for the right candidate. What''s in it for you?Monday and Friday (primarily Office hours)Full-timeMeals on dutyPaid weekly, every Friday!Hourly from 14.00 including holiday What''s involved? As an FandB/Room Reservation Agent, you will be the first point of contact for guests making room and dining reservations, whilst handling a variety of other tasks to ensure every guest interaction is seamless and memorable Key responsibilities:Answer incoming calls and respond to guest inquiries, by the hotel''s guidelines as well as in adherence to the leading LQA standardsTake and manage room reservations efficiently using Opera PMS and OpenTableHandle any room service orders, and liaise with the kitchen/room service teamProvide accurate information about the hotel services, availability and promotionsCoordinate with all departments to ensure guest satisfactionEnsure room bookings are checked for each date before arrival for accuracy and confirmationsEnsure guest history files are used and utilised correctly Requirements:Immediately available with no prior commitments, including holiday or noticeProven experience in ..... full job details .....