Reservation Agent

Reservation Agent Luxury Hotel Central London Salary: Competitive + Outstanding Benefits Location: Central London Hours: Full-time Shift Patterns (including weekends and bank holidays) Join One of London''s Leading Luxury Hotel Collections Are you passionate about delivering exceptional customer service? Do you have experience within hotel reservations or hospitality and enjoy creating memorable guest experiences? We''re recruiting for a Reservation Agent to join the prestigious Montcalm Collection, a luxury hotel group renowned for its exceptional service, iconic London properties and commitment to employee development. This is an exciting opportunity to join a collaborative team where every booking is the start of an unforgettable guest journey. The Role As a Reservation Agent, you''ll be the first point of contact for guests, ensuring every reservation is handled professionally and efficiently whilst maximising revenue opportunities. Key Responsibilities: Manage reservations via telephone, email and online booking platforms. Deliver exceptional customer service and resolve booking enquiries. Maintain an excellent knowledge of room types, rates, packages and promotions. Process amendments, cancellations and no-shows accurately. Manage room inventory to help maximise occupancy. Identify opportunities to upsell rooms and hotel experiences. Liaise with internal departments to ensure guest requests are communicated. Prepare reservation reports and maintain accurate booking ..... full job details .....