Research Manager, Client Service

Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.Play a vital role in Guidepoint’s success.Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?If so, this Research Manager, Client Service position at Guidepoint may have your name on it.This is a hybrid position out of our London office.All applicants must have the right to work in the UK.Interview Process:Initial Candidate ScreenMeet the Guidepoint TeamsHiring Manager InterviewComplete a simulated client request and gain more insight into the roleMock InterviewDiscuss your assessment with the Guidepoint teamsInterview Process OutcomeWho We Are:Team-oriented and collaborativeHard-working professionals who strive for excellenceBuilt-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clientsHands-on leadership to help you develop your career and provide opportunities for upward mobility within GuidepointHelp clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing dealsServe as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industriesUse your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clientsDirect the expert recruitment efforts of the Research Associates assigned to support your clientsDevelop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM systemWork closely with the Project Managers and other team members to optimize client use of Guidepoint’s serviceResponsibilities

Serve as the primary contact for day-to-day client relationships and service delivery for a diverse client portfolioResearch, identify, and recruit appropriate experts for client discussions, meetings, and surveys, then connect these experts to clientsDirect and coordinate the recruitment efforts of Research Associates assigned to support your clientsDevelop screening criteria and understand each client’s compliance requirementsMaster Guidepoint’s CRM system and ensure information is accurate and up-to-dateCollaborate with Project Managers and team members to optimize client use of Guidepoint’s servicesExperience You Will Bring

Previous internship/volunteering/extracurricularsThe right to work in the UKSkills You Will Bring

Desire to work in a sales/lead generation role that is KPI and metrics-drivenAbility to work in a fast-paced, results-oriented environmentExcellent time management and organizational skillsOutgoing personality with the ability to speak with people at all professional levelsIntellectual curiosity and desire to learnExcellent written and verbal communication skillsDemonstrated ability to work both individually and as part of a teamWhat We Offer

Competitive compensationPrivate health insuranceEntrepreneurial environment, autonomy, and fast decisionsInternational exposure to the global Guidepoint service teamsCasual work environmentSummer and winter team eventsAbout Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.Backed by a network of over 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.We are an equal opportunity employer committed to fostering an inclusive environment for all ..... full job details .....