Research Director

Direct message the job poster from Good MavenProduct and Design Recruiting - Good Maven | ex Meta, ex Microsoft

Location(s):

London, Amsterdam, or Madrid (with flexibility)Reports to:

VP, Data and AnalyticsA high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead a new, high-impact Product and Market Research function.This is a unique opportunity to join a tech-forward environment and build a best-in-class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience.We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high-stakes environments.What you’ll doDefine and lead the vision, strategy, and roadmap for a modern, combined Product and Market Research function.Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact.Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions.Partner with Product, Design, Data, Engineering, and Marketing to embed the customer voice into strategy and execution.Overhaul and elevate a legacy team through hiring, mentorship, and organisational change.Establish scalable frameworks, processes, and tools to maximise research effectiveness and influence.Act as a trusted advisor to senior stakeholders, influencing decisions with evidence-based insight.What we’re looking forA proven research leader with experience building impactful teams in product-led, customer-centric environments.Strong expertise across qualitative and quantitative methods, with an ability to influence strategy and execution.Strategic thinker with the ability to prioritise, inspire change, and align stakeholders across functions.Experience partnering closely with Product, Marketing, and Design teams to deliver customer-centric outcomes.Resilient and resourceful: able to navigate legacy systems and inspire transformation.Demonstrated success managing managers and/or senior ICs within high-performing teams.Skilled in storytelling, data synthesis, and presenting clear, compelling insights to senior leadership.What will help you succeed10+ years of experience in Research (with exposure to both Product/UX and Market/Marketing Research).5+ years in leadership roles, including management of multi-level teams.Experience in regulated, customer-facing industries such as e-commerce, fintech, digital media, entertainment, or gaming.Experience in scale-up, transformation, or high-growth environments.Track record of hiring, developing, and retaining strong research talent.Why this opportunity?Define and lead a globally impactful function at a pivotal growth stage.Shape the future of customer insight, personalisation, and product strategy in a complex, highly regulated industry.Collaborate with senior leaders across Product, Design, Engineering, Data, and Marketing.Enjoy the autonomy, ownership, and strategic influence of a leadership role in a well-resourced, tech-focused organisation.If you''re excited by the opportunity to build something new, influence at scale, and redefine how research shapes product and customer experience, we’d love to hear from you.Seniority level

Seniority level DirectorEmployment type

Employment type Full-timeJob function

Job function Research, Marketing, and Product ManagementIndustries Technology, Information and MediaReferrals increase your chances of interviewing at Good Maven by 2xGet notified about new Research Director jobs in

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