Resales Progression Consultant

About the RoleMTVH are looking for a Resales Progression Consultant to provide a high-quality progression service to shared ownership resale customers, ensuring a professional and customer-focused experience throughout the sales journey. You will be responsible for progressing shared ownership resale and interim staircasing transactions from instruction through to exchange and completion, while delivering expert advice and support to customers and stakeholders. This is an excellent opportunity for someone with experience in shared ownership, conveyancing, or property sales who is passionate about delivering outstanding customer service. Therefore, as part of the Development After Sales team, you will manage a varied pipeline of resale and staircasing cases, working closely with customers, solicitors, estate agents, financial advisers, and internal teams to ensure transactions progress smoothly and efficiently. You will provide regular updates, interpret leasehold documentation, and help customers navigate the sales process with confidence.Key Responsibilities Manage a caseload of shared ownership resale and staircasing transactions, progressing cases through to exchange and completion. Respond to customer enquiries by phone, email, and post, providing accurate and professional advice. Liaise with solicitors, estate agents, financial advisers, and internal stakeholders to keep transactions moving forward. Maintain accurate records and case management data, ensuring ..... full job details .....