Representations Officer

Our Parking Services and Network Management team at Southwark Council is looking for 2 passionate, dedicated and experienced Appeals and Representations Officers to join our team and help make a real difference.As an Appeals and Representations Officer, the role requires someone who can investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), permits, and parking suspensions. Using your knowledge of the statutory framework, you will assess evidence and make balanced, legally sound decisions.Key ResponsibilitiesInvestigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council proceduresPrepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals)Review and manage parking permit and suspension applications within set timescalesHandle calls and emails within a specialist parking customer service environment Identify trends in complaints and representations and provide feedback to managementAuthorise cancellations and refunds in accordance with council policySupport compliance with enforcement standards and highlight non-compliance issuesProvide guidance on legislation and complex casesWhat We Are Looking For:Experienced in parking enforcement, appeals, and representations (essential)Knowledgeable in parking and traffic legislation, including statutory guidance and processesConfident in preparing ..... full job details .....