Repairs Technical Officer (Complaints Coordinator)

Job Title: Repairs Technical Officer (Complaints Coordinator)Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NTEmployer: Pertemps Recruitment Partnership on behalf of the London Borough of HarrowContract Type: Temporary AssignmentWorking Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PMPay Rate: 16.71 per hour (PAYE)Job Overview:Pertemps is currently recruiting for a proactive and detail-oriented Repairs Technical Officer (Complaints Coordinator) to join the growing team at the London Borough of Harrow. This is a fantastic opportunity to contribute to the efficient delivery of housing repair services in a key support role.The successful candidate will play a central role in managing Stage 1 and Stage 2 complaints, Ombudsman cases, and MP enquiries related to housing repairs. This position requires excellent organisational and communication skills, as well as a strong commitment to customer service.Key Responsibilities:Support the delivery of high-quality repair services for the Council''s housing stock, with a focus on responsive repairs, mechanical and electrical (MandE) services, and void properties.Manage and coordinate complaints, ensuring timely and accurate responses to Stage 1 and 2 complaints, Ombudsman cases, and Member of Parliament (MP) enquiries.Raise and track repair, void, and MandE work orders, ensuring progress is monitored and delays are addressed promptly.Liaise effectively with residents, contractors, and internal stakeholders ..... full job details .....