Repairs Scheduling Manager

Repairs Scheduling Manager Location: Stevenage Salary: £28.30p/h Job Type: 12 month FTC About the Role We are currently recruiting for an experienced Repairs Scheduling Manager to lead a large-scale repairs planning and scheduling function within a busy social housing environment. This is a key leadership role responsible for overseeing a team of approximately 60 colleagues, including 5 6 Team Leaders and a wider team of Repairs Planners. You will drive operational performance, improve scheduling efficiency and ensure customers receive an exceptional experience throughout the repairs journey. Working closely with senior stakeholders across Contact Centres, Repairs, Regional Operations and Business Change, you will play a pivotal role in developing a consistent, customer-focused approach to repairs booking and scheduling. Key Responsibilities Lead, develop and motivate a large Repairs Planning and Scheduling team, ensuring consistent processes and ways of working across all regions. Manage and support Team Leaders, empowering them to drive performance, develop their teams and deliver operational objectives. Oversee the effective scheduling of responsive repairs, ensuring the right operatives with the appropriate skills are allocated to each job. Drive improvements in resource planning, appointment availability and scheduling efficiency to maximise operational performance. Ensure customers receive clear, accurate and timely communication from the initial repair ..... full job details .....