Repairs Scheduler

Eden Brown are seeking a highly efficient and experienced Repairs Scheduler working for a well known and leading Housing Association in LiverpoolThe role as Repairs Scheduler will be a Monday - Friday role 40 hours per week. There is no option to work from home with this role As a Repairs Scheduler your role will involve:- To be the first point of contact for customers and operatives for complex or escalated repair works- This involves booking appointments for works to be completed in line with current KPIs.- Provide support to customer service advisors and advice on repairs work.- To deputise in the absence of the Assistant Head of Operations and take a lead role in the teamassuming ownership and responsibility- Dealing with informal complaints and as far as possible resolving issues at first point of contact.- To assist the Assistant Head of Operations with the allocation of work to a team of Operativesproviding day to day, void and planned works- To maintain a comprehensive knowledge of and work to a high standard on Orchard Housing andPropeller Systems, ensuring all relevant information is captured and input into the system.- To liaise with operatives on a daily basis and deal with absence or queries on available and unavailableappointment slots logging information into Propeller and Orchard systems. Liaising effectively withcustomers and operatives to get appointments re-arranged where required. Interested candidates MUST have ''Repairs Scheduling'' or/and ''Repairs ..... full job details .....