Repairs Scheduler

MMP Consultancy is looking to recruit an Experienced Scheduler to work with a National Contractor in the West Midlands on a Permanent basis.

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Key Responsibilities:

• Maintaining all tasks, including raising jobs, requisitions, follow-on, and sub-contractor works.
• Answering phones, emails, and CRM cases, scheduling and confirming appointments
• Ensure all records are always kept up to date, including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that operatives are working efficiently and operative workload is maintained in line with the WIPs (Works in progress).
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
• Updating the system with relevant information and creating reports for analysis.

Skills Required:

• Have strong administration skills and must be IT proficient.
• Have excellent communication skills, both oral and written.
• Be a self-motivated, resilient, assertive and confident person
• Have proven experience in providing excellent customer service.
• Have previous experience working with scheduling repairs
• Be organised and able to multi task