Repairs Planner and Scheduler

Role OverviewThis is a fast-paced and high-pressure role that plays a critical part in the smooth delivery of our repair and maintenance operations.We are specifically looking for candidates who have already worked in a planning and scheduling environment and have a strong understanding of the demands of the role. This is not an entry-level position - you must be confident managing multiple operatives, priorities, and changing workloads.You will be responsible for coordinating works efficiently, ensuring operatives'' diaries are fully optimised, and maintain high levels of customer satisfaction.Key ResponsibilitiesPlanning and SchedulingEffectively schedule and allocate repair works to operativesManage and optimise daily and weekly diariesPrioritise emergency and urgent works appropriatelyReact quickly to changes, cancellations, and overrunsEnsure maximum productivity and efficiencyCommunicationLiaise confidently with tenants, clients, operatives, and managementManage expectations in a professional and proactive mannerHandle challenging situations calmly and effectivelyPerformance and DeliveryMonitor job progress and ensure works are completed within timescalesIdentify and escalate issues impacting performanceSupport continuous service improvementAdministrationRaise and manage works orders accuratelyMaintain up-to-date records and systemsProduce reports as requiredSkills and Experience RequiredEssential:Proven experience in a repairs planning and scheduling roleStrong ..... full job details .....