Repairs Planner - 31k - stratford fulltime office based

Job Title: Repairs PlannerLocation: StratfordSalary: 31,000 per annumSector: Social Housing MaintenanceMUST HAVE PREVIOUS PLANNING EXPERIENCE WITHIN SOCIAL HOUSING - FULLTIME OFFICE BASED 8-5responsible for efficiently scheduling and coordinating property repair and maintenance activities for residents and clients, acting as a key communication point between residents, tradespeople, and supervisors. The role involves arranging appointments, managing resident queries, updating job management systems, and ensuring that repair work is completed to a high standard while adhering to contractual agreements and minimizing costs.Key ResponsibilitiesScheduling and Coordination: Arrange appointments for residents with tradespeople, ensuring efficient use of resources and adherence to service level agreements.Communication: Serve as the main point of contact for residents, resolving queries, changing appointments, and providing updates on job progress.System Management: Log current jobs onto the job management system/database, keeping all activity logs up-to-date and accurate.Liaison: Work closely with Supervisors and tradespeople to organize and schedule work.Customer Service: Provide a quality service to residents by managing their repair needs and expectations.Record Keeping: Maintain accurate records of repair requests and completed works within internal systems.Key Skills and ExperienceCommunication Skills: Excellent ability to communicate effectively with residents, supervisors, ..... full job details .....