Repairs Manager

We''re delighted to offer an exciting opportunity for a highly capable Repairs Manager to join our Wates Property Services team, supporting our Responsive Maintenance contract in Barnsley. This is a pivotal role, leading the delivery of a truly customer-focused, safe, and efficient repairs service - including our 24/7, 365-day emergency response operation.At WPS, we proudly maintain over 500,000 social housing homes nationwide, making us one of the UK''s leading providers of planned and responsive maintenance services. Our continued growth and reputation are built on exceptional people, high standards, and a relentless commitment to improving the communities we serve.What You''ll Be DoingAs our Repairs Manager, you''ll drive operational excellence across the contract, ensuring performance, quality, and customer satisfaction remain at the heart of everything we do.Your key responsibilities will include:Overseeing service delivery, ensuring all works are scheduled, resourced, and completed in line with company standards, procedures, and SLAs.Representing Wates at client and resident performance meetings, building strong working relationships and supporting continuous improvement.Leading the responsive repairs operation to achieve consistent performance against contractual targets.Monitoring and managing material costs while ensuring teams follow proper processes and financial controls.Conducting regular quality inspections, analysing KPI performance, and reviewing customer ..... full job details .....