https://jobs.co.uk/job/repairs-customer-service-officer-coyles--672506cf-9745-46ea-84ac-167e21f1ba10 RSS feed for Repairs Customer Service Officer at Coyles. en-gb Thu, 08 Oct 2026 19:05:00 GMT https://jobs.co.uk/job/repairs-customer-service-officer-coyles--672506cf-9745-46ea-84ac-167e21f1ba10 https://jobs.co.uk/job/repairs-customer-service-officer-coyles--672506cf-9745-46ea-84ac-167e21f1ba10 Wed, 07 Oct 2026 23:00:00 GMT Location: London | Salary: £23.72/hour | Type: Contract | One of my local authority clients are looking for a Repairs Customer Service Officer. This is an ongoing role with a possibility of it going permanent.- This is an office based role, to work in the office 5 days a week. The rate advertised on CV Library is Umbrella PAYE. ROLE: To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate. To contribute towards the overall service objectives and targets of the Housing Repairs Services Team. To undertake any other duties commensurate with the role of Housing Repairs Co-ordinator. To work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the wor... Contract