Repairs Customer Service Manager

Repairs Customer Service Manager
Fixed Term Contract, 12 months+
-45,000
Heckmondwike, West Yorkshire / hybrid

Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months.

Duties and Responsibilities of the Repairs Customer Service Manager:

• Lead and manage the Repairs inbound call team, along with scheduling and administrative functions.
• Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required.
• Take ownership of supply chain processes, including materials management and availability.
• Manage the company''s vehicle fleet, ensuring effective coordination and upkeep.
• Track, analyse and report on service performance, identifying areas for improvement.
• Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures.

Essential Requirements of the Repairs Customer Service Manager:

• Previous eperience managing schedulers and customer service advisors
• Experience working within a repairs or housing background would be advantageous

To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful