Repairs Customer Service Advisor (Part-time)

A reputable housing provider is currently seeking x2 Repairs Customer Service Advisors to join its busy Repairs Customer Service Centre. This is an excellent opportunity for experienced customer service professionals looking to develop their career within the social housing and property services sector.Working Pattern: Hybrid following initial trainingTraining: Approximately 4 weeks office-basedHours: Part-time, minimum 22.5 hours per weekWorking Hours: Monday-Friday, between 8:00am and 6:15pmPay:£19.98 PAYE / £25.49 Umbrella per hourContract: TemporarySector: Social Housing / Property ServicesRequired: Previous experience using NEC/Northgate Housing software required.You will act as a key point of contact for residents, dealing with enquiries relating to housing services and repairs, providing accurate information, resolving queries wherever possible and ensuring residents receive a professional and positive customer experience.Following successful completion of training, advisors will be able to work on a hybrid basis.The position is part-time, with a minimum commitment of 22.5 hours per week, with working hours agreed between 8:00am and 6:15pm, Monday to Friday.Key ResponsibilitiesAct as the first point of contact for residents contacting the organisation regarding repairs and housing services.Handle customer enquiries via telephone, email, web and other digital channels.Provide accurate advice and information, resolving enquiries at the first point of contact wherever ..... full job details .....