Repairs Customer Resolutions - Team Leader

Job Title: Senior Repairs Customer Resolution OfficerLocation: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory)Daily rate: 190.23 PAYE / 253.08 UmbrellaContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP Start About the RoleWe''re looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service.This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing, who has experience supervising or coordinating colleagues and enjoys leading by example.You''ll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You''ll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards.Key ResponsibilitiesInvestigate and manage complex repairs, complaints and customer resolution cases.Support disrepair and ADR case management, ensuring information is accurate and complete.Act as a point of escalation for challenging customer issues and complaints.Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues.Conduct one-to-ones, team meetings and ..... full job details .....