Repairs Coordinator

Are you an organised, proactive professional with a passion for delivering excellent customer service and high-quality housing services? I am looking for a Repairs Coordinator to join our small, ambitious team and play a key role in maintaining safe, well-managed homes and thriving communities.About the RoleReporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard.You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents.Key ResponsibilitiesAct as a front-facing contact for residents, delivering excellent customer service across a range of housing queriesCoordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standardAllocate work orders to contractors, monitor progress, and ensure KPIs are metBuild and manage strong contractor relationships to ensure value for money and high-quality service deliverySupport the turnaround of void properties to ensure homes are relet quickly and to a high standardMaintain accurate repairs data and process invoices efficientlySupport health and safety compliance by coordinating access and maintaining up-to-date recordsWork collaboratively to manage complaints, minimise disrepair cases, and improve resident ..... full job details .....