Repairs Coordinator

Repairs Coordinator / Claims Handler Salary: £27,000 £30,000 + benefits (and weekly pay!) Contract: Permanent Full-time Working Hours: Monday Friday (8am 4pm, 9am 5pm or 10am 6pm) Location: Office-based (Hebburn) or hybrid Ideally based: Hebburn / Washington / South Shields / Bolden Colliery Free parking on-site accessible by public transport Overview An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish. Key Responsibilities Manage incoming repair projects from first notification through to completion of works Coordinate repairs using a trusted trades / contractor network Act as the main point of contact for customers, clients, surveyors and insurance companies Monitor work-in-progress and ensure all SLAs and KPIs are met Arrange emergency repairs as required Obtain estimates, reports and supporting documentation What We re Looking For Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.) Strong customer service and communication skills Ability to manage multiple tasks in a fast moving environment Highly organised with strong attention to detail Confident using Microsoft Office and internal systems/job management systems What s on offer ..... full job details .....