https://jobs.co.uk/job/repairs-complaints-resolutions-officers-park-avenue-recruitment--0ee0f403-ccd6-47d9-bc9a-d4266b923fa7 RSS feed for Repairs Complaints Resolutions Officers at Park Avenue Recruitment. en-gb Tue, 01 Sep 2026 22:16:01 GMT https://jobs.co.uk/job/repairs-complaints-resolutions-officers-park-avenue-recruitment--0ee0f403-ccd6-47d9-bc9a-d4266b923fa7 https://jobs.co.uk/job/repairs-complaints-resolutions-officers-park-avenue-recruitment--0ee0f403-ccd6-47d9-bc9a-d4266b923fa7 Sat, 29 Aug 2026 11:53:33 GMT Location: Basildon | Salary: 25.00-25.00 Hourly | Type: Contract | Repairs Complaints Officer - Property Services5-Month Initial ContractFull-Time Hybrid Working - 2 Days in the OfficeI am currently working with a housing provider looking for an experienced Repairs Complaints Officer to join their Property Services team on an initial 5-month contract.This role will take ownership of repairs and property-related complaints from start to finish, acting as a true case manager and ensuring residents receive clear, thorough and timely resolutions.Key ResponsibilitiesManaging Stage 1 and Stage 2 complaints relating specifically to repairs and Property Services.Handling cases escalated to the Housing Ombudsman and supporting the preparation of formal responses.Taking full ownership of complaints from initial investigation through to resolution.Producing high-quality, detailed and customer-focused complaint response letters.Liaising with repairs teams, contractors, surveyors and other internal services to investigate cases.Identifying when a property inspection is required and arranging or attending inspections where appropriate.Keeping residents updated throughout the complaints process and ensuring agreed actions are followed through.Identifying recurri... Contract