Repairs and Servicing Coordinator

Repairs and Servicing Coordinator Monday to Friday (Apply online only) 27-28K Based in East LondonDuties will include but not limited to:Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional mannerTo liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.Daily allocation of workload to engineers on our SystemTo make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portalReview and monitor progress of works and book in further works.Providing quotes, updating, and closing jobs and making sure jobs are financially complete.Invoicing jobs to correct Clients.Distribution of gas and electrical certification to clients as required.To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.Ensure adequate and clear job notes and instructions are provided.To Update clients and customers via emails and portals such as Fix Flo and CRMEffective dairy management and utilisationPrioritise allocation of emergency and vulnerable tenant jobsTo provide a maintained level of tolerance when dealing ..... full job details .....