Repairs and Maintenance Manager

Repairs and Maintenance Manager (Customer Care Operations Manager) Role: Repairs and Maintenance Manager (Customer Care Operations Manager) Reporting to: Head of Customer Care Salary: A highly competitive salary, car or car allowance, bonus, holidays, healthcare, pension Location: Cardiff, South Wales Working arrangements: Hybrid working between office and home Immediately available Repairs and Maintenance Manager (Customer Care Operations Manager) About the role: Due to continued growth and expansion across the South Wales region, we are now looking to further strengthen their Customer Care team with the addition of a Repairs and Maintenance Manager (Customer Care Operations Manager), reporting to the Head of Customer Care. The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care. Repairs and Maintenance Manager (Customer Care Operations Manager) About you: A champion for customer care Customer Service experience is essential Trade related experience is essential Construction knowledge within the construction/building industry is essential Experience working for a housing developer, housing association or main contractor Experience of managing a team CSCS Card Previous customer care experience within a fast paced and busy environment The ability to remain calm and focussed in pressurised situations, with proactive ..... full job details .....