Repairs Advisor

Repairs Advisor - Customer ServiceSouthside of Edinburgh based office-based role initially during training moving to hybrid working (3 days in / 2 days at home)Full Time role Monday to Friday 35 hours per weekTemp role for a minimum of 3 months potential to be extended and be made permanentPay rate up to 15.00 per hour + holiday paySearch Consultancy are delighted to be working exclusively with one of our Edinburgh based clients in the housing sector to recruit an experienced Customer Service Advisor to work in their Repairs team.This role would ideally suit an experienced Customer Service candidate with prior experience dealing with Repairs, Housing or Property - although first class candidates from other Customer Service backgrounds will be considered.Duties involved in this role will include: Responding to incoming enquiries and correspondence via phone, email or directly through the company''s repairs system Diagnosing requirements and generating work orders to ensure the correct contractors are allocated to carry out necessary repairs Corresponding with contractors and external parties in the course of your work Ensuring response timescales are met at all times Ensuring that the correct documentation is held on each file as per company guidelines Processing customer satisfaction information and providing regular reports on satisfaction levels Contributing to the compilation of performance monitoring reports using Key Performance Indicators Carrying out related ..... full job details .....