Repairs Advisor Contact Centre

We are recruiting an experienced inbound Call Handler / Booker based in Houghton Regis.

Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Previous experience in a Contact / Call Centre is required.

Our ideal person will have a background in property maintenance.

The Role

We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.

This is a full-time office-based (not remote working) position.

Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.

Main Responsibilities:

• Taking inbound calls from tenants and clients (housing associations or councils)
• Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
• Contacting tenants to book appointments
• Booking engineer appointments 

Essential Skills / Experience for this role:

• 1 years’ experience in a similar role involving customer service call handling

• Excellent communication and listening skills
• Ability to multi-task to manage a demanding workload in a fast-paced environment
• Excellent telephone manner and administration skills

Company Benefits:

• Career development opportunities
• Employee Assistance – access to a range of support and advice by telephone and a via a mobile phone app
• Free Personal Trainer group sessions after work every Thursday
• Hamper at Christmas