Repairs Administrator

Location: London Salary: Competitive, dependent on experience Contract: 6-12 Months Department: Property Services / Repairs and Maintenance About the Role We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis. This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service. The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one. Key Responsibilities Receive, log and process repair requests from residents via telephone, email and online systems. Raise repair orders and maintain accurate records on the housing management system. Schedule appointments and coordinate access between residents and contractors. Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales. Respond to resident enquiries and provide updates on appointments, delays and repair progress. Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues. Identify overdue or urgent repairs and escalate cases appropriately. Assist with general administration, data entry and performance reporting. Essential Requirements Previous experience in administration or ..... full job details .....